With Brand Support you can ask for help using our Support Forum and get an answer within 24 hours.
Brand Support included:
- Dedicated support forum;
- Theme setup assistance;
- Debugging site via FTP/WP-admin;
- Theme/plugin conflict testing;
How can I submit a support request?
Log into our website with the account created on purchase. Then go to the support forum page and submit your request.
When is the support available?
Support is available from Monday to Friday, and we answer all support requests within 24 hours excluding weekends. So that response time might be slower during weekends. And we may be located in a different time zone than yours, so that may effect the response time as well.
Is customization included in Brand Support?
We don’t provide support for any sort of customizations which the theme isn’t made for. In other words, we don’t provide support for anything which changes the look and functionality of our products.
If you are looking for someone to customize our product for you then we recommend Codeable.