In our Support Policy, we clarify everything you should know about our support.

Support Methods

We provide a support forum to submit request.  We encourage you to check our Documentation before submitting any support requests.

If your request is related to your account, purchase or if you have a pre-purchase question use email to submit your request.

We don’t provide support via phone, live chat or social.

Support Hours

Support is available from Monday to Friday,  and we answer all support requests within 24 hours excluding weekends. So that response time might be slower during weekends. And we may be located in a different time zone than yours, so that may effect the response time as well.

What Support Covers

We only offer support for the products that we have developed. We are more than happy to assist you with installing & making them work like we promised.

What Support Doesn’t Cover

We don’t provide third-party product support. If you’re having an issue with a third-party plugin or theme, then you should contact the product author for the support.

We also don’t provide support for older versions of our products. It’s recommend that you always use the latest version of our products, as well as of WordPress.

We don’t give general WordPress support. If you have any issues with your WordPress installation then WordPress Support Forum is the place to ask.

Customization

We don’t provide support for any sort of customizations which the theme isn’t made for. In other words, we don’t provide support for anything which changes the look and functionality of our products.

If you are looking for someone to customize our product for you then we recommend Codeable.

We may amend our Support Policy from time to time, so please make sure that you’re aware of the changes.